Kapture CX has appointed Konica Khandelwal as Vice President – Middle East. Based in Dubai, she will lead the company's regional growth strategy with a focus on accelerating agentic AI adoption across the GCC.
What the VP Middle East role covers
Khandelwal will lead enterprise sales, strategic partnerships and customer success initiatives for Kapture CX, a global, verticalised full-stack Agentic AI platform for customer experience automation.
The appointment builds on the company's recent funding and reflects a continued focus on scaling commercial operations across the GCC. Kapture CX is also investing in in-country data residency capabilities to help government and regulated enterprises meet compliance and data sovereignty requirements.
Why the timing matters
The GCC continues to emerge as one of the world's leading AI markets, with governments — particularly the UAE — integrating AI into public services and enterprises moving from pilot projects toward organisation-wide deployment. Kapture CX is positioning its platform to serve BFSI, Retail and Public Sector customers as that shift accelerates, following its recent pre-Series B funding.
"The Middle East represents one of our top strategic growth markets, and we are making significant investments to strengthen our presence across the region," said Sheshgiri Kamath, Co-founder and CEO of Kapture CX. "Konica brings deep expertise in scaling enterprise AI businesses and digital transformation across industries. Her experience will play an important role as we help more organisations leverage Agentic AI to transform customer experience."
Khandelwal said: "Organisations across the GCC are looking for AI that delivers measurable business outcomes, and Kapture CX's AgentOS platform is built to meet that need." She added: "As the region enters this next phase of enterprise AI adoption, I look forward to working closely with our customers and partners to help them accelerate CX transformation with Kapture's full-stack solutions."
Her background
Khandelwal brings more than 18 years of experience in enterprise technology, AI and digital transformation across the Middle East. She joins Kapture CX from Inception, a G42 company, where she led strategic AI adoption programmes for government and public sector organisations.
She has also held senior leadership roles at TONOMUS Safana within the NEOM ecosystem, Yellow.ai and Kore.ai, where she led enterprise sales, strategic partnerships and AI transformation initiatives across the region.
Kapture CX's broader momentum
The appointment lands during a period of growth for Kapture CX. Since its Series A funding in 2023, the company says it has achieved 4x revenue growth while reaching profitability, and now serves more than 1,000 enterprises across 18 countries.
Its recently announced pre-Series B funding will support global expansion, deeper penetration into the GCC market, and continued development of its Agentic AI platform.
With regional infrastructure investments in data residency already underway, the next signal to watch is whether Kapture CX converts this leadership hire into named enterprise deployments across BFSI and public sector accounts in the Gulf — the segments it has flagged as its near-term priority.
