- Rezo.ai partners with LivGuard to revolutionize contact center operations using AI, boosting automation by 66% and reducing human agent involvement by 50%.
- The collaboration features multilingual AI agents, customized workflows, and advanced contact strategies to enhance efficiency and customer loyalty.
Rezo.ai, an artificial intelligence (AI) customer engagement company, is teaming up with retail leader LivGuard to revamp its contact center operations. This partnership highlights a major trend toward AI automation in the contact center industry, aiming to boost customer satisfaction and operational efficiency.
According to the company’s official press release, the collaboration features AI agents that can handle queries in multiple languages, customized workflows to fit LivGuard's needs, and an advanced contact strategy to enhance efficiency and customer loyalty.
By using advanced AI algorithms, Rezo.ai has helped LivGuard boost automation by 66% and cut human agent involvement by 50%. This has resulted in significant cost savings and improved customer satisfaction.
“We are thrilled to partner with LivGuard in redefining their customer interaction strategy,” said Manish Gupta, CEO of Rezo.ai.
“At Rezo.ai, we believe AI isn't just about automating tasks, it's about empowering businesses to build stronger relationships with their customers. By enabling personalized and efficient interactions at scale, we're helping companies like LivGuard turn customer service into a competitive advantage.”
Rezo.ai's partnership with LivGuard is a game-changer for the contact center industry, blending innovation with practicality to deliver real business results. As businesses face the challenges of modern customer service, solutions like those from Rezo.ai are set to redefine customer interactions globally.
With the rapid pace of digital transformation and rising customer expectations, traditional methods like IVR and extensive human intervention are proving inadequate. To meet these demands, companies are increasingly turning to AI to improve their customer service.
Edited by Harshajit Sarmah
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Harshajit Sarmah
