Karta AI raises $3M seed to automate BFSI inbound calls
Agentic AI startup Karta AI has raised $3 Mn (around ₹28 Cr) in a seed funding round led by PeerCapital and Cedar Hill Capital.
Wyser VC, CDM Capital and Seedstars also participated.
Founded in 2024 by former Razorpay executives Vijaypal Singh and Abhishek Kushwaha, Karta AI offers an omnichannel customer communication platform spanning voice, chat, email and WhatsApp. The startup primarily serves Indian businesses in banking, financial services and insurance.
The platform targets complex level 2 and level 3 inbound queries that require coordination across multiple enterprise systems. These include requests for loan disbursal updates, foreclosure statements and the release of property documents. The startup claims its agent resolves around 70% of borrower queries end to end without human intervention, reducing the cost per query by approximately 50%.
Newsletter
The corridor, every morning.
Funding rounds and cross-border capital moves, one email, five minutes.
Karta AI handles around 2 Mn customer conversations a month across more than 25 languages. Its voice platform supports 10-12 Indian languages and is designed to accommodate Hindi-English code-switching and regional accents. According to Singh, it has 10-12 paying customers, including PhonePe, Mindlabs, Bajaj and Aavas.
According to Singh, level 2 and level 3 queries account for around 80% of customer service costs.
The new funds will help Karta AI expand its go-to-market strategy and distribution over the next two years. A portion will also help it expand product development, particularly capabilities around emerging AI technologies such as self learning.
More in Funding
