Freshworks Torii Acquisition: AI Spend Governance Expansion
The Freshworks Torii acquisition expands Freshservice into AI spend governance
Freshworks has signed a definitive agreement to acquire Torii, a SaaS management platform, to extend its IT service management tool Freshservice into AI and software spend governance. The transaction is expected to close in the quarter ending December 2026.
By integrating Torii’s SaaS management capabilities into Freshservice, Freshworks aims to provide better visibility into AI usage.
What Torii does
Founded in 2017 by Uri Haramati, Uri Nativ and Tal Bereznitskey in New York, Torii helps enterprises track AI consumption at the token level, attribute usage to specific internal teams, forecast spend trajectories, and set operational budget limits.
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The system provides IT and finance departments with continuous oversight, replacing manual spreadsheet reconciliation with real-time analytics.
Freshworks’ view
“Modern IT teams are being asked to govern more of the business than ever, with less visibility into what it costs. Freshservice already gives IT one place to see everything they run. With Torii, that same view now extends to software and AI spend — what’s running, who’s using it, and what it costs, so finance and IT stop reconciling spreadsheets and start making decisions together,” said Freshworks CEO and President Dennis Woodside.
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