Dialflo raises Rs 1.7 Cr for AI contact centre platform
AI-powered contact centre startup Dialflo has raised Rs 1.7 crore in its first funding round, led by early-stage venture capital firm AJVC. Angel investors Afsar Ahmad, Jani, and Arpit Dave also participated.
Founded in 2024, Dialflo is building an AI-first contact centre platform for enterprises. It combines human agents with AI agents and uses an attribution engine to track actions across both and link them to customer experience and return on investment.
The startup serves more than 10 enterprises, including Tata Digital, Intugine, and Careernet. It competes with Crescendo and Firstsource in the enterprise contact centre space and is focusing on a hybrid model combining human and AI agents.
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Dialflo plans to use the fresh capital to expand its engineering and AI teams, strengthen its attribution engine, and onboard more enterprise customers. It is targeting 20 enterprise customers over the next six months, with a focus on India and the Middle East over the next two to three quarters.
AJVC, led by Aviral Bhatnagar, has a portfolio spanning startups such as Alchemic, Bubble Me, Finanjo, Mindcase, Care Dale, HandyPanda, Multibagg AI, Nuyug, Mithila Foods, Jaagruk Bharat, TruFides AI, Chop Finance, Gaadi Mech, and Iztri.
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